We were ringing around plumbers, drain layers, flood restoration crews and plenty of other tradies, and we lost count of the voicemails we left.
Calls rang out. Messages got crossed. Time got wasted. Something as small as not knowing what time someone would turn up could throw out a whole day. Half the time the phone went to voicemail. The other half we hit one of those long answering services, pressing five buttons just to reach the right area, only to leave a message anyway.
We have been on the other side of it too. We have run our own businesses and worked inside larger organisations, so we know how much time the day to day admin quietly eats up. You fully intend to call everyone back straight away, but a job runs over, a few more things land on your plate, and by knock off the list has only grown. It is never that the work is not wanted. There are only so many hours in a day, and the phone is not where the job actually gets done.
Across all of it the lesson was the same. From the first quote through to final sign off, the jobs that ran well were the ones where enquiries got answered quickly and followed through properly.
Put those two experiences together and the picture was clear. Leads need attending to straight away, then they need looking after, and that is what turns a phone call into a paying job. Most good tradies are flat out on the tools and simply cannot get to every call in time. So we built LeakProofAi to close that gap.